CoSport™ - Terms and Conditions of Sale
Tokyo 2020 Olympic Games
(Effective 1-May 2019)
Please read the Terms and Conditions of Sale set forth below carefully. By purchasing products from CoSport (herein after referred to as “THE COMPANY,” “we” or “our”), you confirm that you have read, understand, and accept the following Terms and Conditions.
- "Additional / Accommodations-Only Packages" means THE COMPANY offering which gives Hotel & Ticket Package and Priority Access Package Account Holders the ability, subject to availability, to purchase additional night(s) to extend the duration of their Hotel & Ticket Package or Priority Access Package.
- "Account" means a unique identifier for a given Customer created through the Website.
- "Account Holder" means the individual who maintains and holds responsibility for the Account with THE COMPANY.
- "Account Page" means the interface which records a Customer’s order and/or purchase history and facilitates communication between Account Holder and THE COMPANY.
- “Authorised Ticket Reseller” or “ATR” means a TOCOG appointed entity to promote, sell and distribute Tickets for the Games.
- "Customer," "you" or "your" means the Person who has ordered and provided payment to THE COMPANY for one or more Products. If Customer transfers any inclusions of a Product(s) to a third-party user, Customer has the obligation to inform such user of his or her rights and responsibilities under these Terms and Conditions. For purposes of these Terms and Conditions, Customer is used interchangeably with “Account Holder” when referring to Hotel & Ticket Packages and Priority Access Packages.
- "Event" means (i) the Opening or Closing Ceremony for the Games, or (ii) any of the sports disciplines or competitions taking place during the Games, including cultural events and, dependent upon the Ticket that has been sold.
- "FLEX+ Tickets" means THE COMPANY offering related to the purchase of self-selected (FLEX) Tickets whereby Customer selects Tickets to one or more high demand Events and one or more regular demand Event(s).
- "Games" means the 2020 Olympic and Paralympic Games to be held in Tokyo, Japan.
- "Guest" means the Primary Guest and any member of Primary Guest’s party.
- "Guest Registration" means the web-based registration system which Ticket & Hospitality Pass Package, Hotel & Tickets Package, Priority Access Package and/or Additional Accommodations-Only users must complete prior to the commencement of the Games.
- “Handling Fee” means the rate applied per Ticket in accordance with the TOCOG Ticket Sales Agreement. The Authorised Ticket Reseller may charge a reasonable handling fee per Ticket, such charge to be not more than twenty percent (20%) of the converted face value of the Ticket, up to a capped amount of (JPY) 6,000 per Ticket. The handling fee is presented in local country currency or as otherwise set forth on the Website.
- "Hotel & Ticket Package(s) (HTP)" means the Package offering by THE COMPANY which consists of Tickets, hotel accommodations and/or other amenities during the Games.
- “Host City Collection Center” means THE COMPANY’S location in Tokyo where Customer can pick up Tickets based on an appointment schedule determined during the purchase process.
- "Individual Ticket(s)" means the offering of Individual Tickets by THE COMPANY to Customers, consisting of the purchase of standalone Ticket(s).
- "IOC" means the International Olympic Committee.
- “JPY” means Japanese Yen (JPY), the local currency of the Japan.
- "Live Sales Phase" means the real-time period when Customers submit their orders for Tickets on a first-come, first-served basis via the Website.
- "NOC" means the various National Olympic Committees.
- “OCOG” means the Organizing Committees of the Olympic Games.
- “Package” means the Ticket & Hospitality Pass Package, Hotel & Ticket Package, Priority Access Package and/or Additional / Accommodations-Only Package.
- "Person" means an individual, partnership, firm, corporation, association, trust, unincorporated organization, or other entity.
- "Price Category" means the assigned Ticket price corresponding to a designated seating section for a particular Session at a Venue as determined by TOCOG.
- “Priority Access Package” means the Package offering by THE COMPANY to Account Holders, consisting of hotel accommodations and/or other amenities and priority access to select and purchase Tickets prior to the Live Sales Phase.
- “Priority Access Ticket Phase” means the period occurring before the Live Sales Phase during which Priority Access Package purchasers may select and purchase Tickets.
- “Primary Guest” means the primary registered user of Ticket & Hospitality Pass Packages, Hotel & Ticket Packages, Priority Access Packages and /or Additional / Accommodations-Only Packages.
- "Product(s)" means the offerings of goods and/or services by THE COMPANY to Customers, including Individual Tickets, FLEX+ Tickets, Hotel & Tickets Packages, Ticket & Hospitality Pass Packages, Priority Access Packages and/or Additional Accommodations-Only Packages.
- "Purchase Confirmation" means the official confirmation available within the Account Page, confirming the purchase of a Product(s) submitted through the Internet (directly by Customer), and confirming that payment has been charged/received in full for the Product.
- “Represented Territories” means Australia, Bulgaria, Croatia, Greece, Jordan, Norway, Sweden, and the United States.
- "Request” means the expression of interest related to Individual Tickets that purchasers can make during the Request Phase.
- “Request Phase" means the period of time during which Individual Ticket purchasers can submit their Request.
- "Scalper and/or Broker" means an unauthorized organisation (not recognized by TOCOG as an ATR) that buys and sells Products, including Tickets, for the purpose of reselling them and is sometimes also referred to as a secondary market reseller.
- "Session" means the valid period/time frame for which Tickets have been issued for access to an event during the Games.
- “Terms and Conditions” means the terms and conditions for purchasing Products and using the Website, including all of the provisions set out below and available at the links contained and incorporated herein, which also include other rules, policies and instructions, as well as any other rules that have been brought to your attention.
- “TOCOG” means the Tokyo Organizing Committee for the Olympic Games, a non-profit private civil association for the Games.
- “TOCOG Terms & Conditions” means the Tokyo 2020 Terms and Conditions of Ticket Purchase and Use and Spectator Policy, accessible via the TOCOG Website.
- “TOCOG Ticket Sales Agreement” means the agreement between TOCOG and the ATR which sets forth the rules related to Tickets sales, including Handling Fees and other applicable costs.
- “TOCOG Website” means https://tokyo2020.org.
- "Ticket" means a document, the presentation of which entitles the holder to admission to a Session, which may be in electronic form, a computer-generated form, or a conventional, printed ticket of admission.
- “Ticket & Hospitality Pass Package” means THE COMPANY offering related to the purchase of Ticket(s) and single-entry pass(es) to enter THE COMPANY’S hospitality center on a pre-determined basis.
- "Ticket Bearer" means a person who holds admission to an Event and has a valid Ticket to such Event. A Ticket Bearer may also be a Customer or a person other than the Account Holder.
- "Ticket Confirmation" means the official confirmation available within the Account Page, confirming Tickets available for purchase during the Request Phase, submitted through your Account.
- "USD" means United States Dollar, the local currency in United States of America.
- "Venue" means the official site for a particular Event.
- “Website” means THE COMPANY’s website: www.cosport.com.
Website Pricing and Typographical Errors: While THE COMPANY strives to provide accurate product and pricing information, errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error, THE COMPANY shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item and provide a full refund. Prices and availability are subject to change without notice.
Order Cancellation by THE COMPANY: THE COMPANY reserves all rights to refuse any orders which are not complete, are inaccurate, or do not satisfy any or all of these Terms and Conditions. THE COMPANY may in its sole discretion, refuse applications or cancel orders submitted by any Person who resells or attempts to resell the Product(s) and/or any component of a Product in a manner inconsistent with these Terms & Conditions, unless previously and expressly authorized in writing by THE COMPANY. An attempt to resell Product(s) and/or any component of a Product in a manner inconsistent with these Terms & Conditions is grounds for seizure or cancellation/invalidation of such Product(s) without refund or other compensation.
Transferability: Customer is authorized to transfer Tickets included in a Product(s) to a Ticket Bearer who is a family member, friend or colleague who is known to Customer personally and/or has a pre-existing business relationship with the Customer. Any such transfer must take place without payment or benefit in excess of the face value price of the Ticket. However, any refunds due under the TOCOG Terms and Conditions’ Event Cancellation Policy will be made only to the original purchaser of the Product(s) in question.
If Customer is prevented from travelling or for any reason cannot make use of a Package purchased from THE COMPANY, Customer may transfer their booking to another Person; provided such Person meets all the requirements of these Terms and Conditions and that Customer notifies THE COMPANY of the transfer in writing.
Reselling: Customer is expressly prohibited from reselling Tickets and acknowledges that any unauthorized resale of Tickets is against the law. Such prohibition will be vigorously enforced by TOCOG. Further, the use of any Product components, including Tickets and/or services, to promote yourself or any third party as a reseller of components of Product(s), or the use components of Product(s) for any promotional, sweepstakes or contest purpose that would violate the provisions of these Terms and Conditions and/or the TOCOG Terms and Conditions is prohibited.
CUSTOMER AGREES THAT THE PRODUCT(S) MAY NOT BE RE-SOLD OR USED TO PROMOTE ANY PERSON, ENTITY, PRODUCT OR SERVICE WITHOUT PRIOR WRITTEN APPROVAL FROM THE UNITED STATES OLYMPIC COMMITTEE (USOC).
Travel to Host City: THE COMPANY accepts no responsibility or liability whatsoever for the failure of Guests to obtain appropriate documentation and/or if the Guests are refused entry at customs/immigration.
Disabled Customers: Any disability such as vision impairments, blindness, hearing loss, deafness, as well as people with mobility and/or agility impairments requiring special attention must be reported at the time of ordering. THE COMPANY will make reasonable efforts to accommodate the needs of disabled Customers/Guests, but is not responsible for any inability to accommodate, delay or denial of service by the Organizing Committee, carriers, hotels, restaurants, or other suppliers. Most motor coaches are not equipped with wheelchair ramps.
Wheelchair guest seating and visually impaired guest seating does not include a companion seat in the price of the Ticket. All wheelchair and visually impaired seating requests will be considered after the purchase of the Ticket is completed because THE COMPANY must submit a request on your behalf to TOCOG. Although THE COMPANY will make every attempt to fulfill your request for accessible seating, we cannot, under any circumstances, guarantee that we will be able to fulfill such requests. Failure to fulfill such a request by TOCOG will not be grounds for cancelation and/or a refund of requested tickets. TOCOG’s Accessibility Statement is available for viewing on the TOCOG Website.
Use of Promotional Material: Photographs and video, including images of Guests, taken by “THE COMPANY’s” representatives during the Games and/or in relation to Product(s) are the sole property of THE COMPANY, and may be used in promotional materials. Feedback, both verbal and/or written, provided by Guests about a Product(s) is also the property of THE COMPANY, and may be used in promotional materials, including but not limited to the Website.
Insurance: THE COMPANY is not responsible or liable for loss, damage, theft of personal belongings, or for personal injury, accidents, and/or illness. Additionally, THE COMPANY is not responsible for circumstances that may arise subsequent to the purchase of Product(s) that may make it inconvenient or impossible for Customer to travel or use the Product(s), including without limitation, acts of God, financial circumstances of the Customer, climatic conditions, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond THE COMPANY’s control. Neither THE COMPANY nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses or liabilities or injuries sustained or incurred by Customer as a result of any of the aforementioned causes. For protection against such contingencies, THE COMPANY recommends that Customer maintain suitable insurance to cover these possibilities.
Limitation of Liability: THE COMPANY acts only as an agent for the hotels, transportation companies, owners or contractors, or by Persons in their employ, providing accommodations, transportation, or other services. All coupons, exchange orders, receipts, contracts, and Product(s) issued by THE COMPANY are issued subject to any and all taxes, terms and conditions under which any such accommodations, transportation, Tickets, or other services are provided. By the acceptance of such coupons, exchange orders, receipts, contracts, or Product(s), Customer agrees to the foregoing, and also agrees that neither THE COMPANY nor any of its partners, affiliates, subsidiaries, employees, shareholders, agents, or representatives shall be or become liable or responsible in any way whatsoever for any loss, injury or damage (including without limitation, direct, indirect, incidental, punitive and consequential) to person, property, or otherwise, under any contract, negligence, strict liability, or other theory arising out of, relating to or in connection with any accommodations, transportation, Tickets, or other services, provided by THE COMPANY. Additionally, THE COMPANY is not responsible or liable for the acts or omissions of any Person not directly under the control of THE COMPANY. Customer further agrees that neither the NOCs of the Represented Territories nor TOCOG, the IOC or any other organizing body, shall have any liability of any kind, and Customer waives all claims against the NOCs of the Represented Territories, TOCOG, the IOC and any other organizing body, arising out of or relating to the subject matter of these Terms and Conditions.
In the event a Customer’s order is unable to be processed and/or completed as a result of a system failure (which includes but is not limited to: failure of the Customer to input information as requested; Website failure due to high traffic/technical issues; or any other failure which results in the Customer’s order not being completed), THE COMPANY shall not be liable for any loss, claims, or damages (including without limitation, direct, indirect, incidental, punitive and consequential damages).
If a Customer is actually charged by THE COMPANY for any Product(s) (including but not limited to accommodations, transportation, Tickets or any combination thereof) without their respective order(s) being completed as detailed above, THE COMPANY will refund Customer in full by crediting their respective Account at the earlier of either THE COMPANY detecting the error or Customer notifying THE COMPANY of the error. Upon refunding Customer, THE COMPANY shall not be liable for any other losses, claims, or damages (including without limitation, direct, indirect, incidental, punitive and consequential damages).
Without limiting the foregoing, the maximum liability of THE COMPANY, and Customer’s sole and exclusive remedy, for all damages and losses suffered by Customer and causes of action, whether in contract, tort (including but not limited to negligence), or otherwise, shall be the total amount paid by Customer to THE COMPANY.
Without limiting the generality of the foregoing limitation of liability:
· THE COMPANY is not responsible or liable for issues with Venue seating (including but not limited to location of seats, obstructed views, TOCOG initiated re-seating, or broken seats) during Events at any Venue, since the seating at each Venue is controlled entirely by TOCOG. Any such issues with seating that arise must be brought to the attention of TOCOG (which includes TOCOG employees/volunteers at each Venue), which has sole responsibility as to any remedy.
· THE COMPANY reserves the right to modify or rescind these Terms and Conditions in whole, or in part at any time with or without notice.
· THE COMPANY’s responsibility to the Guests is to deliver the Products as stipulated within these Terms and Conditions.
Choice of Law: The validity, construction, enforcement and interpretation of these Terms and Conditions, and any and all claims arising out of or relating to the subject matter of these Terms and Conditions (including all tort claims), shall be governed by the laws of the State of New Jersey, USA, without regard to the conflict of law’s provisions thereof. Customer hereby agrees that any suit or legal proceeding instituted in connection with the subject matter of these Terms and Conditions shall be brought (and thereafter maintained) exclusively in the state courts of or federal courts located in New Jersey, United States.
Ticket Purchase Limit—Accounts: Each Account is subject to a limitation of thirty (30) Individual Tickets over the duration of all Ticket sales phases including restrictions on the number of Individual Tickets to a specific Session. In all cases identified of the proposed sale of more than twenty (20) Tickets to the same Ticket purchaser (in either one purchase or multiple purchases by the same individual/group), THE COMPANY is obligated to immediately disclose the proposed sale to TOCOG, and TOCOG reserves the right to prohibit such sale and withhold the delivery of such Tickets if TOCOG suspects any black-market activity or has reason to believe the anti-ambush terms or TOCOG Terms & Conditions will not be upheld.
User Eligibility and Residency: THE COMPANY is the ATR for residents of the Represented Territories. Additionally, all other countries within the European Union and European Economic Area will be able to purchase and use Product(s) through THE COMPANY. If you are not a resident of one of the above stated countries, please refer to the ATR listing on the TOCOG Website for details relating to your country.
You will be required to prove residency in one of our Represented Territories or the European Economic Area in order to collect and use the Product(s). If you are not a resident of one of the countries noted above and you purchase a Product(s), THE COMPANY reserves the right to cancel any order(s).
Account Holder: Account Holders are valid for Priority Access Packages and Hotel & Tickets Packages only. All communication regarding the Account will be emailed to the Account Holder only; until a Primary Guest is registered via Guest Registration. Following such Guest Registration all the communication will be sent to the Primary Guest. The Account Holder is responsible for keeping THE COMPANY informed of any changes to the initial billing, contact details, and shipment details (if applicable) provided. The Account Holder’s name, country of residency, and other uniquely identifying information selected when creating the Account cannot be modified without the prior written approval of THE COMPANY.
Travel Agent: Travel agents or third-party agencies may purchase Hotel & Tickets Packages or Additional/Accommodations-Only Packages on behalf of their clients from THE COMPANY. However, travel agents or third-party agencies may not submit/purchase Individual Ticket orders, FLEX+ Tickets, or THPP on behalf of their clients. Travel agents found doing so will have their orders cancelled immediately. THE COMPANY reserves the right to cancel any such Request or Ticket orders by travel agents at any time. Travel agents may not charge their clients any premium above the Package sale price and furthermore the components of Hotel & Tickets Package may not be re-packaged or resold in any way or form.
Conditions of Sale: By purchasing Product(s), Customer acknowledges and agrees that it has read and understands not only these Terms and Conditions, but also that it carefully reviewed the specific Product inclusions and notable exclusions as well as any relevant background information on the Games available on the Website and the TOCOG Website. In addition, if purchasing a Hotel & Tickets Package, Customer acknowledges and agrees that it has read and understands the Hotel & Tickets Package style and itinerary. If Customer transfers any inclusions of a Product(s) to a third-party user, the third-party user or users will be bound by these Terms & Conditions as well as the TOCOG Terms & Conditions.
Under the age of 18: A purchaser must be at least eighteen (18) years of age at the time of purchase. By expressing interest to purchase or purchasing an Individual Ticket or a Product(s) containing a Ticket, the purchaser is certifying that it meets this age requirement. If a Ticket holder is not eighteen (18) years of age or over, such Ticket holder’s parent(s) or legal representative(s) are responsible for their actions and conduct and must have consented to the purchase.
Payment: Product(s) must be paid for by credit card/debit card. VISA is the preferred and Official Payment of the Games. In recognition of Visa’s support of the Games, we are proud to accept only VISA for Tokyo 2020 Olympic Games ticket purchases.
PRIORITY ACCESS PACKAGES
Priority Access Package Phase: Priority Access Package purchases will have two (2) payment options as follows: 50% payment due (and 50% due by December 31, 2018) or 100% due upon placing order for Priority Access Package. Note: Full payment (100%) of the Priority Access Package cost must be paid prior to Ticket selection & purchase of Tickets. THE COMPANY offered Priority Access Packages for sale beginning July 24, 2018. Priority Access Package purchasers are able to indicate the desired Event discipline that they intend to purchase (at a later date-upon launch of the Live Sales Phase) in their Priority Access Package. An indication of desired
Event discipline is not a Ticket request and does not constitute any commitment on the part of THE COMPANY to allocate said Tickets to Customer. Specific availability of Sessions and Event disciplines will be dependent on THE COMPANY receiving its Ticket allocation. The final competition schedule (as published by TOCOG) will determine which Session(s) are available for selection during the date range of your Priority Access Package. If your Event discipline selection at the time of Priority Access Package purchase is unavailable for Session selection, then THE COMPANY will make every effort to accommodate and provide alternative options to the Priority Access Package purchaser to fulfill Ticket selections.
Changes/Cancellations and Refunds: From both the day you place your Priority Access Package order and the day you place your Priority Access Package Ticket selection order, Priority Access Packages are subject to a five (5) business day change/cancellation policy in which notification must be received by THE COMPANY in writing, by email at firstname.lastname@example.org. After both five (5) business day periods have elapsed, all sales are final. After either of the 5-business day periods, Customers are eligible to change from one Package to another of equal or higher value subject to availability and willingness to pay the additional amount of the higher valued package.
Priority Access Ticket Phase Order Confirmation: A notification will be emailed to the Account Holder indicating that the Purchase Confirmation is available to Customers within their Account Page upon processing of a Customer’s purchase and final payment is made. This will confirm the Ticket(s) purchased, the total price of the Ticket (s), the amount that has been charged, the date of purchase, and Account under which the Ticket(s) are reserved.
· A second notification will be emailed to the Account Holder indicating that the Ticket selection period is open and available to Customers within their Account Page. This will allow Priority Access Package purchasers to select and purchase Tickets. There will be a limited timeframe from when the Ticket selection is posted for such Customers to complete such Ticket purchase. After the expiration of the Priority Access Ticket Phase, all other Individual Ticket sales will be available during the Live Sales Phase. There is no commitment on the part of THE COMPANY to allocate said Tickets to Customer until the purchase is completed. Once the transaction is completed you will receive a Purchase Confirmation within your Account Page stating such.
Request Phase: The Request Phase is how THE COMPANY collects expressions of interest for various Sessions and seating categories for the Events. Account Holders can express interest in Tickets for the Events they would like to see. A Request does not constitute any commitment on the part of THE COMPANY to allocate said Tickets to Customer.
Request Phase Allocation: All Ticket requests received during the Request Phase will be given equal weighting in the Ticket selection process and will be fulfilled to the greatest extent possible out of THE COMPANY’s available inventory. For any Events where requests exceed available inventory, Ticket requests will be allocated by a ballot process audited by a reputable accounting firm that will be conducted in fairness to all participants. Subject to the quantity limitations stated herein, we will allocate to you as many of the Tickets as you requested and as THE COMPANY has available, subject to that Customer processing such Tickets within the designated timeframe. You will receive a Purchase Confirmation of the Tickets we were able to allocate to you. Once the ballot process is conducted and if you requested more than twenty (20) tickets total, we are required to notify TOCOG of such request.
THE COMPANY will attempt to substitute a lower Price Category within the same Event to fulfill the initial request.
· If you request a Category A Ticket and it is not available, we will try to confirm a Category B Ticket, and if that is not available, a Category C Ticket.
· If a lower Price Category is not available, but a higher Price Category is, THE COMPANY may contact you to see if you are willing to pay for Tickets in the higher Price Category.
Request Phase Order Confirmation: The transaction will not take place until (i) Ticket pricing has been announced, (ii) THE COMPANY has confirmed to Customer which Tickets are available, and (iii) the Customer has completed the transaction. Individuals using this Request will receive priority fulfillment of such orders based on Ticket availability and a willingness to purchase the same price category and quantity as indicated in the Request Phase. Full payment for confirmed Ticket sales can then be made by credit card/debit card.
LIVE SALES PHASE
Live Sales Phase: Payment information is required, and all Ticket purchases must be paid in full at time of purchase. Transactions on your bank statement will appear based on your country of residence as follows:
· USA: Jet Set – CoSport
· Credit Card/Debit Card Payment in full –Your credit card/debit card will be charged the entire amount listed at the time of purchase, and you will receive a Purchase Confirmation within your Account Page. You may be asked for additional written authorization confirming the credit/debit card purchase. Orders may not be confirmed until all necessary written authorization is received by THE COMPANY.
· Wire Transfer: For orders totaling US $50,000 and above, a wire transfer payment option may be available with prior approval from THE COMPANY. If the wire transfer option is requested, Customer must contact THE COMPANY immediately to request approval and payment instructions. Funds are required to be transferred to THE COMPANY within three (3) business days from time of purchase. You will be charged the entire amount listed at time of purchase and you will receive a Purchase Confirmation within your Account Page once the payments have been processed. Customers that are not able to provide proof of payment within the three (3) business days will have their order(s) canceled.
Live Sales Phase Order Confirmations:
During the Live Sales Phase, Tickets from available inventory will be available to all Customers on a first-come, first-served based at the Website. During the Live Sales Phase, Customers can submit their Ticket orders from a live / real time inventory. A notification will be emailed to the Account Holder indicating that the Purchase Confirmation is available to Customers within their Account Page upon successful order and payment processing of a Customer’s purchase. This will confirm the Ticket(s) purchased, the total price of the Ticket(s), the amount that has been charged, the date of purchase, and THE COMPANY account under which the Ticket(s) are reserved.
Event Travel Time: When making Event selections, Customer should allow sufficient time to accommodate travel time, security checks and any other unforeseen delays to get to each Event. Bear in mind that several Venues in various area clusters will require travel time between Events depending on your schedule and THE COMPANY will not be responsible for an Event or portion of an Event missed by the Ticket Bearer and accordingly will not be responsible for any refunds.
Seating: For Tickets processed within the same order, THE COMPANY will attempt to seat your party together wherever possible. For Hotel & Tickets Packages, families with children will have the highest priority of assigning their seats together. However, for HTP and all other Products, seat assignments cannot be guaranteed either by location in the Venue, nor for persons traveling together due to the seating restrictions at the Venues or seating allocations provided to THE COMPANY from TOCOG. Seat locations will not be known in advance of physical allocation of Tickets. THE COMPANY will allocate seat locations with respect to the Price Category indicated within your Product(s) details. All seat locations are determined by TOCOG and THE COMPANY must assign seats accordingly based on seat optimization based on the allocation. Children under 2 years of age (per 1 adult ticket) will not need a Ticket. For additional details on age restrictions you should check the TOCOG Website.
Competition Schedule Changes / Cancellation(s): TOCOG may make changes to an Event schedule. Customer is fully responsible for reviewing TOCOG’s website for the most recent updates to the Event schedules. Tickets for Events that have been rescheduled or postponed are valid for the Event with the same Session code at the rescheduled day and/or time. THE COMPANY shall not be liable for any incidental expenses incurred by Customer as a result of any arrangement that Customer may have already made if changes do occur. If an Event is cancelled, the Purchaser may apply for a refund to THE COMPANY under the parameters outlined in the TOCOG Terms and Conditions. In the case that a Ticket to a cancelled Event by TOCOG is eligible for a refund, the refund shall not exceed the face value of the Ticket for the cancelled Session.
Complaints: If any Customers have any complaints about their Product purchase, Customer may email email@example.com and a customer care representative will take the appropriate action. Complaints must be filed in writing no later than thirty (30) days after the event date and should include all supporting documentation to effectively evaluate the complaint.
TICKET AND HOSPITALITY PASS PACKAGES
THE COMPANY’s Flex+ Tickets typically include self-selected (Flex) Tickets where Customer selects one or more high demand event ticket(s) and one or more regular demand event ticket(s). Seating categories will be offered based on availability.
THE COMPANY’s Ticket and Hospitality Pass Packages typically include a combination of Tickets and single-entry pass(es) to enter THE COMPANY’s hospitality center on a pre-determined basis.
Payment: Payment in full of all charges including Handling Fees must be completed before an order is confirmed.
Changes/Cancellations and Refunds: Once you submit your Individual Ticket order, or Flex+ Tickets order, or THPP order and you receive a Purchase Confirmation, all sales are final and such orders are non-cancelable and non-changeable for any reason or cause whatsoever and the amount paid is not refundable.
Distribution: Account Holders will only be able to collect Tickets purchased through the Website at the CoSport Host City Collection Center in Tokyo for orders placed on or after May 01, 2020. Collection of Tickets at the CoSport Host City Collection Center will be according to pre-scheduled appointments at the time of purchase based on your first Event date. Account Holders will have the ability to reschedule the pick-up date / time (subject to availability) to accommodate travel schedules by accessing their Account after purchase is completed.
THE COMPANY continually strives to provide the most efficient experience for its Customers at the Host City Collection Center. However, as a result of high demand for Tickets, there is a possibility that you will have to wait in line for an extended period of time to retrieve your Ticket(s) and you should therefore plan accordingly.
On a case by case basis, THE COMPANY may offer Customers the ability to appoint a proxy under limited circumstances to pick up their orders in the Host City. Customer may request the appointment of a proxy up to, but no later than, ten (10) business days before the start of the Games. If THE COMPANY grants Customer permission to use a proxy, THE COMPANY will respond to Customer with instructions and a proxy form which must be completed in its entirety and will be subject to review by THE COMPANY. If approved, by THE COMPANY, at its sole discretion, the proxy form must be presented by such proxy at Ticket pick-up in order for us to be able to distribute the Tickets.
Shipping: For all orders placed through midnight, April 30, 2020 (EST), shipping will be offered as the only distribution method for an additional fee. Tickets orders will be shipped only to the authorized credit card holder on the Account. Shipments will be made approximately sixty (60) days before the Games commence. Tickets will be shipped via secured common carrier to the billing address of the credit card used to purchase and the shipment will require a signature upon receipt. Customer must include a valid street address for delivery purposes (a P.O. BOX or APO/FPO/DPO is not acceptable) located within the same country as the Account Holder at the time of the order and Customer is responsible for keeping THE COMPANY informed of any changes to their address by updating it within their Account. While THE COMPANY will attempt to notify you of anticipated delivery times, Customer also has the sole responsibility to arrange for an authorized representative of the Customer to be present at the delivery address to receive the Tickets upon delivery. THE COMPANY has no obligation or liability whatsoever for any failure by Customer to fulfill his or her responsibilities to take delivery of Tickets.
In the event of unforeseen circumstances which make shipping Customer’s Tickets impossible before the Games, THE COMPANY will notify Customer. Customer will be refunded the shipping cost and the Tickets will be made available for pick up at the Host City Collection Center. Under these circumstances the extent of THE COMPANY’s liability to Customer shall be a refund of Customer’s shipping cost for the applicable Ticket order.
Note: If you purchase Individual Ticket orders and/or Flex+ Ticket orders in a combined order or across more than one sales phase, all of your Individual Ticket orders and/or Flex+ Ticket orders within the same Account will be shipped to you in one package for one shipping charge.
Purchase Eligibility: Only an individual personally attending the Games is permitted to purchase Individual Tickets and Flex+ Tickets. Travel agents and third-party ticket resellers are not eligible to purchase these items.
Individual Tickets, Flex+ Tickets and THPP Pricing:
· Individual Tickets and Flex+ Tickets: Ticket face value prices are established by TOCOG and each Ticket’s face value is converted using a fixed exchange rate from Japanese Yen (¥) (JPY) to United States Dollars (USD). The final sale price per Ticket /Ticket package is inclusive of the face value of the Ticket plus all applicable and allowable ATR fees (which include the handling fee, currency conversion, currency fluctuation, and merchant fee for each respective ticket which are approved by each NOC and reviewed by TOCOG. Allowable additional fees include currency conversion fees of (3%) and merchant service fee of (2.54%) on the converted Face Value (FV) of the ticket. Any and all bank or other charges incurred as a result of currency conversion or making payment with a payment card will be the sole responsibility of the Purchaser.
· THPP: Tickets included in the THPP’s are priced in the same manner as Individual Ticket sales; additional THPP pricing includes access to THE COMPANY’s hospitality center and management fees. Such management fees are inclusive of access to THE COMPANY’s hospitality center, hospitality space facility rental, space outfitting and furnishings, space solicitation, applicable food & beverage costs, security, administrative / office expense, IT & telecommunications support, hiring and training of local staff, pre-Games & Games-time management, controlled access to space, insurance, company margin, service charges, legal fees, currency fluctuations and all applicable taxes. THE COMPANY reserves the right to alter these prices at any time.
· With respect to these Products, THE COMPANY will bear all benefits and losses resulting from fluctuations in currency exchange rates, meal costs, Ticket costs and taxes, after THE COMPANY has received full payment in respect of Ticket(s).
HOTEL & TICKETS PACKAGE
ADDITIONAL / ACCOMMODATIONS ONLY PACKAGE
THE COMPANY’s Hotel & Tickets Packages typically include Tickets, hotel accommodations with daily breakfast, and shared access to onsite program management. Other goods and services that may be offered by THE COMPANY for purchase as part of the Hotel &Tickets Package include: airport pick-up and drop-off, additional meals (lunch and/or dinner), hospitality and excursions.
Tickets: Tickets will be provided as specified by the corresponding Hotel &Tickets Package description. Seating categories of the Tickets included in a Hotel & Tickets Package are confirmed at the time of purchase. Seat assignments will not be confirmed until the physical tickets are received by Customer. Every effort will be made to accommodate adjacent seating but THE COMPANY cannot guarantee adjacent seats for Tickets purchased either within the same Hotel & Tickets Package or across separate Hotel & Tickets Packages. If a Session included in a Hotel & Tickets Package is delayed, interrupted, rescheduled/ postponed or canceled by TOCOG, refunds (if any) for the Session in question will be subject to the TOCOG Terms and Conditions. Tickets that are lost, stolen, misplaced, mutilated or destroyed after they have been collected from THE COMPANY will not be replaced.
Hotel Accommodations: Accommodations will be provided at pre-determined hotels as specified on the corresponding Product description. Hotel room types and bed configurations are subject to availability and cannot be guaranteed. Guests may need to change rooms during their stay if multiple Hotel & Tickets Packages are purchased. Guests may need to change rooms when purchasing Additional Accommodations-Only Packages. Hotel incidentals are the responsibility of the Guest(s) and a credit card or cash security may be required by the Hotel at the time of check-in for the duration of the Guest’s stay.
Hospitality: Hospitality will only be provided for Hotel & Tickets Package in which this inclusion is specified. Some Hotel & Tickets Packages include access to THE COMPANY’s hospitality center on a predetermined basis.
Ground Transportation: Ground transportation will only be provided for Hotel & Tickets Package in which this inclusion is specified. For Hotel & Tickets Packages where dedicated transportation is provided, Guests are transported in groups throughout their stay based on predetermined Hotel & Tickets Package schedules. Guests may still need to walk long distances from the drop-off points to their destinations.
Airport Transfers: Airport transfers will only be provided for Premier Hotel & Tickets Packages in which this inclusion is specified. THE COMPANY will provide airport transfers only between Tokyo area airports and the hotel designated in the Hotel & Tickets Package details, and only on the indicated arrival or departure days. Airport transfers will only be provided for corresponding arrival/departure days between July 22, 2020 and August 11, 2020.
General: THE COMPANY reserves the right to modify or cancel any Hotel & Tickets Package or Additional/Accommodations Only Package at any time. THE COMPANY shall not be liable for any incidental expenses incurred by Customer as a result of any arrangements that Customer may have already made if changes do occur. When a Hotel & Tickets Package or Additional/Accommodations Only Package is canceled, THE COMPANY’s liability is limited to refund monies received from the cancelled program. Reselling THE COMPANY’s Hotel & Tickets Package and/or Additional/Accommodations Only Package for more than THE COMPANY’s published price is strictly prohibited. Splitting components of a Hotel & Tickets Package between users will be prohibited. THE COMPANY will not provide reimbursements for components not utilized by a registered user due to reasons other than “THE COMPANY’s” failure to deliver.
Hotel and Tickets Package Pricing: HTP prices are based on double occupancy (two persons sharing a room). Where single and triple occupancy pricing options are shown, HTP prices are based on Tickets and meals equal to such occupancy. All Guests over the age of two are subject to identical Hotel & Tickets Package and/or Additional Accommodations Only Package pricing.
· Hotel & Tickets Package prices are converted from Japanese Yen (¥) (JPY) to United States Dollars (USD) at fixed exchange rates and are inclusive of hotel room cost and tax, applicable food & beverage costs (including applicable hospitality center access), applicable transportation costs, applicable excursion fees, Ticket management and storage, security, administrative expense, IT support, telecommunications equipment, local staffing, recruitment and training of local staff (including uniforms and Tickets to attend Sessions with Guests), pre-Games program management (including call center and customer service), office expenses, on-site management cost, hotel operations management, insurance, risk of unsold inventory, soliciting costs, hotels and services asset acquisition cost, overhead cost, transportation management if applicable, company margin/management fee, service charges, legal fees, currency fluctuations and applicable taxes. THE COMPANY reserves the right to alter these prices at any time.
· Tickets included in Hotel & Tickets Packages are priced in the same manner as individual Ticket sales; additional package pricing may include access to the hospitality center and management fees.
· THE COMPANY will bear all benefits and losses resulting from fluctuations in currency exchange rates, accommodation rates, meal costs, Ticket costs, transportation costs and taxes, after THE COMPANY has received full payment in respect of Product(s).
Payment: THE COMPANY reserves the right to cancel any orders that are not paid for in full before the payment due date specified during the order process.
Guest Registration: Before a Guest is registered, the Account Holder will be considered to be the sole contact for THE COMPANY. It is the Account Holder’s responsibility to transfer the Package to the Primary Guest (if the Primary Guest is different from Account Holder) any Hotel & Tickets Package or Additional / Accommodations-Only Packages purchased under the Account Holder’s name no later than Friday, May 22, 2020, and to keep the Guest Registration up to date. Only Guests may receive components included in the Hotel & Tickets Package and Additional / Accommodations-Only Packages.
Collection: Tickets included in a Hotel & Tickets Package(s) will be shipped in advance only to the Primary Guest for the assigned package. For Premier Hotel & Tickets Packages, Tickets will not be shipped and will be distributed only to the Primary Guest upon check-in at their specific hotel.
Tickets not shipped in advance will be made available for collection at the Host City Collection Center for any Hotel & Tickets Package Primary Guests that cannot accept their Tickets via advance shipment. The Primary Guest must be present to collect the Hotel & Tickets Package order under their Account and must present the printed Purchase Confirmation and valid proof of identification and residency in the territory from which the Hotel & Tickets Package was purchased in order for the Tickets to be released. Tickets that are lost, stolen, misplaced, mutilated or destroyed after they have been collected from THE COMPANY will not be replaced.
Changes/Cancellations and Refunds:
Hotel & Tickets Package Phase: From the day you place your Hotel & Tickets Package order, Hotel and Ticket Packages are subject to a five (5) business day change/cancellation policy in which notification must be received by THE COMPANY in writing, by email at firstname.lastname@example.org. After the five (5) business day period has elapsed, all sales are final. After the 5-business day period, Customers may change from one Hotel & Tickets Package to another of equal or higher value subject to availability and willingness and ability to pay the additional amount of the higher valued package.
Additional / Accommodations-Only Package orders throughout all sales phases are final and cannot be cancelled or changed once purchased, for any reason or cause whatsoever and the amount paid is not refundable.
Travel Agent Commission: Hotel & Tickets Packages sold to IATA, CLIA, or other registered travel agents as well as approved third party agencies may be commissionable. It is the responsibility of the agent to contact THE COMPANY at email@example.com to establish rates of commission and payment for eligible sales including submission all necessary paperwork for processing.